Privacy Policy

Multilukss Privacy Policy
 
1. Multilukss Customer Card Loyalty Program
 
1.1 On what basis is the data processed:
 
Data collected by Multilukss customer cards is processed in accordance with the laws and regulations of the Republic of Latvia and the European Union, including the EU General Data Protection Regulation (EU) 2016/679. Customer data is processed on the basis of Article 6(1) of the Regulation – consent of the data subject.
 
1.2 What customer data of natural persons (data subject) is processed
 
  • Name;
  • Date of birth;
  • mobile phone number;
  • e-mail address;
  • gender;
  • language of communication;
  • existence of pensioner status; 
  • customer card number ;
  • purchase history;
  • address of the place (shop) where the customer’s card was issued;
  • (hereinafter referred to as “Data”).
 
1.3 Purpose of processing
 
The Data are necessary to identify the customer and to provide the privileges of the Multilukss customer card programme: discount on purchases, increased discount amount according to the transaction history, facilitated conditions for obtaining the Multilukss customer card and birthday discount.  If the customer has given his/her consent, the data is used to send Multilukss special offers to his/her mobile phone number and/or e-mail. In certain cases, to contact the customer (e.g. lost customer card found, etc.) If the data is processed for other purposes, the consent of the natural person – the data subject – will be requested in advance.
 
1.4 Data protection
 
Multilukss takes care and maintains appropriate administrative, technical and physical security measures to protect the personal data provided against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use and other unlawful uses. 
 
1.5 Changes to the Multilukss Privacy Policy 
 
Multilukss reserves the right to change and improve this Privacy Policy by posting the new version of the Privacy Policy here. 
 
1.6 Data Subject Rights
 
The Data Subject has the right to inspect any Data relating to him/herself, to request the correction, deletion or completion of incorrectly provided Data, to prohibit the use of his/her Data for purposes unrelated to the Multilukss Client Card Program, as well as other Data Subject rights provided for in the regulatory enactments.
 
The data subject may notify Multilukss if:
 
– does not wish to be contacted in the future;
 
– wishes to receive a copy of the subject’s personal data held by Multilukss;
 
– wishes to correct or update information held by Multilukss about the subject;
 
– wishes to report any violation of the Privacy Policy.
 
1.7 Duration of data retention
 
-Data is kept indefinitely until the data subject has withdrawn their consent.
 
1.8 Disclosure
 
– Data may only be disclosed to law enforcement authorities on the basis of a request by a competent public official.
 
2. Use of cookies on www.multilukss.lv (hereinafter referred to as the “Site”)
 
Multilukss uses cookies and similar technologies (e.g. Google analytics) to collect information when a visitor visits the Site. Cookies are files that store information on a visitor’s computer hard drive or browser, and thus make it possible to determine that a visitor has visited the Site in the past. Cookies are used to ensure the most pleasant browsing experience on the Site.
 
Data that may be collected at the time a visitor visits the Site: 
 
– Information about the browser used;
 
– details of the websites viewed;
 
– IP address;
 
– the sections of the Site that have been visited; and
 
 – Websites that have been visited prior to arriving at the Multilukss Site.
 
3. Data Controller
 
The data controller responsible for the processing of personal data collected by Multilukss Ltd is Multilukss Ltd, Reg. No. 40003389175, Legal address Kr. Barona iela 37, Riga, LV-1011,